Refund policy
Return & Refund Policy
Board Flux LLC dba LIL BROSKIS
30-Day Returns
You can return most items within 30 days of delivery for any reason. To qualify, items must be unused, in the same condition you received them, and in their original packaging.
To start a return, email support@lilbroskis.com with your order number. We’ll send you return instructions and the return address.
Return Shipping Costs
- Change-of-mind returns: The buyer pays for return shipping. We recommend a tracked service, because you are responsible for the parcel until it reaches us.
- Defective, damaged, or incorrect items: We pay for return shipping, or send a prepaid label, and replace or refund the item at your choice. Please contact us within 30 days of delivery with your order number and a photo of the issue.
Refunds
Once we receive and inspect your return, we’ll refund the item price to your original payment method within 14 days. Original outbound shipping is refunded only if the return is due to our error (defective, damaged, or wrong item). We may reduce a refund if an item has been used or handled beyond what is needed to inspect it.
Exchanges
To exchange an item, return it for a refund and place a new order. Or email us and we’ll try to help directly.
Non-Returnable Items
- Gift cards
- Custom or branded orders made to a business customer’s specifications (wholesale and co-branded runs). These are covered by the terms in your quote or invoice.
Customers in the European Union (and UK)
If you are a consumer and your order is shipped to the EU, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. This right applies in addition to our 30-day policy and is not limited by it.
- How to cancel: Send a clear statement to support@lilbroskis.com saying you want to withdraw from the contract. You may use the model withdrawal form below, but it isn’t required.
- Returning the goods: Send the items back within 14 days of telling us you are cancelling. You pay the direct cost of returning them, unless the item was defective or incorrect.
- Refund: We’ll refund the price you paid, including standard outbound shipping, within 14 days of receiving your cancellation notice. We may wait until we receive the goods or proof you’ve sent them back. We refund using the same payment method you used.
- Condition: You are liable for any reduction in the item’s value caused by handling beyond what is needed to check its nature and function.
- Legal guarantee: EU consumers keep their statutory rights if goods are faulty or not as described (at least two years from delivery). Nothing in this policy limits those rights.
Model withdrawal form (complete and send only if you wish to cancel)
To: Board Flux LLC, [support@lilbroskis.com]
I hereby give notice that I withdraw from my contract of sale of the following goods: [items] — ordered on [date] / received on [date] — Name: [ ] — Address: [ ] — Date: [ ]
Damages and Issues
Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us right away through our contact page or at support@lilbroskis.com with your order number, and we’ll make it right.
We may update this policy from time to time. The policy in effect when you place your order applies to that order.