Shipping policy

Shipping Policy

Board Flux LLC dba LIL BROSKIS

Order Processing

Orders are typically processed within 1-2 business days of payment. You’ll receive an email with tracking information once your order ships. Orders placed on weekends or holidays are processed the next business day.

Where We Ship

We ship from Utah, USA to addresses in the United States, Canada, the European Union, and the United Kingdom. If your country isn’t listed at checkout, email us at support@lilbroskis.com and we’ll see if we can arrange it.

Estimated Delivery Times

Delivery times start after your order has shipped and are estimates, not guarantees.

Shipping rates are calculated at checkout based on destination and order weight. For EU/UK consumers, we will deliver your order within 30 days of purchase unless we tell you otherwise.

Late or Missing Packages

If your package hasn’t arrived within 15 business days of placing your order (21 business days for international orders), please contact us with your order number and we’ll track it down. Please check that the shipping address on your order is correct, and check with neighbors or your local post office, before reaching out.

We aren’t responsible for delays caused by third-party couriers or customs, including weather, strikes, or other events outside our control. We will always help you resolve a delayed, lost, or damaged package.

International Orders: Duties, Taxes, and Customs

International orders may be subject to import duties, VAT/GST, customs fees, and brokerage fees charged by the destination country. These charges are not included in the item price or shipping cost and are the buyer’s responsibility, payable to the carrier or customs authority on or before delivery. We have no control over these charges and can’t estimate them in advance. Your local customs office can tell you what to expect.

Refusing a shipment or failing to pay these charges does not cancel your order. If a package is returned to us as refused or unclaimed, the original shipping cost and any return shipping costs we incur will be deducted from your refund.

Incorrect Addresses

Please double-check your shipping address at checkout. We can’t change the address after an order has shipped, and we aren’t responsible for packages delivered to an incorrect address entered by the customer.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, see our Return & Refund Policy and contact us right away with your order number.

Questions

Email support@lilbroskis.com or use our contact page.

We may update this policy from time to time. The policy in effect when you place your order applies to that order.